In der Nähe der Stadt - Breadalbane House

Dear former guest,

One. The cycling firm that organised your trip is a very good one.
Their information packs, for instance, contain valuable bits of
advice, among which you would have found that check-in is from 4 pm.
There is a difference between hotels, that usually have a 24-hour
reception, and B&Bs that rarely if ever do. The whole concept of B&B
as opposed to hotel seems alien to quite a few guests from your
continent. In most B&Bs, the owners/hosts do all the work involved
themselves. Once check-out time has come and gone, that means there is
a huge aount of work to be done. If there then are guests in the
house, there is every danger of them tripping over vacuum cleaners,
mops, pails and whatever. That would make us liable to all sorts of
damage claims, so we cannot be open when the cleaning is not complete.

Two. When you enter someone's private home as a paying guest (the
principle of B&B) you will almost always enter a place the owners take
pride in. We certainly do. When virtually the first thing you say is
that 'it will not do at all' about the room with a promise of a
complaint being mailed to the tour organiser that very evening, then
it is fair to say that we got off on the wrong foot. It is pretty hard
to smile at and be friendly towards somebody busy complaining about
you. We think that in the end you didn't, but you made a point of
telling us you would. And of course you are free to do so, but don't
forget we're only human too. It is also fair to say that the room is
not the largest! All our rooms are very different, but - we are a
three star VisitScotland B&B and all of our rooms fall well within
their three-star range.

Three. At breakfast the next day you had not settled down, and had the
appearance of someone who was seething. For us, serving other guests
at the same time, it is then just a matter of trying to keep things
off the boil and hoping no further descent into actual strife occurs.
So in the end, we were happyish that it ended the way it did. With
continued purposeful discourteous unfriendliness, for which you
apparently desired fawning and radiant cheerfulness in return. Well,
erm, no - that's not how it works.

Sometimes, there is just no saving a situation that comes from a bad
start. We're sorry we were not able to make your stay a more pleasant
one. In the cases that we fail in our aim to provide every guest with
a stay that is memorable for all the right reasons, we always try to
see what we could have done better. In this case, we reluctantly
concluded that after the false start, there was no way it could ever
have got back on track.

Considering how you felt during your stay and on departure, we would
like to thank you for not going for the nuclear 'all negative' option.
We appreciate that you tried to assess us fairly, and in the
circumstances, if anything, we expected to be scored lower.