Dear Maxbond,
Thanks so much for taking the time to share your feedback - we are so glad to hear you enjoyed the beauty of Pole Pole, and Mafia's spectacular diving!
We also really appreciate your comments - we are always seeking to improve our offerings to our clients, and it's immensely helpful to know which aspects of our service could benefit from some extra attention.
Our massage therapists run the pool bar, and one of the three staff was on leave during your stay. In such cases, it very occasionally happens that if they are busy with treatments, they are unavailable at the swimming pool. However, we thank you for bringing our attention to this, and we are making changes to remedy this immediately.
Our choice to use fans instead of air conditioning comes from our concern for the environment, and the bungalows have been designed to allow cooling sea breezes to ventilate them. Without the sound of AC, it's also possible to appreciate nature's subtle nighttime symphony sighing you to sleep. That said, your visit coincided with one of the hottest times of year, and the tropical heat can take some adjusting to, especially for those from the Northern Hemisphere.
We're very sorry to hear that you didn't enjoy our food as much as our other guests do - it is usually one of the highlights of our clients' stay. We do understand though that taste is a subjective thing, and we would have been delighted to cater to your preferences had you let our manager know. Hopefully next time!
Thanks again for sharing, we appreciate the opportunity for improvement.
The Pole Pole Team