Dear Mr.Dech,
Greetings from DoubleTree by Hilton Shenyang!
I sincerely appreciate your trust in choosing to stay with us at DoubleTree by Hilton Shenyang. Thank you for taking the time to complete our customer questionnaire on 9th Nov. The scores you provided on various aspects are very important to us.
Reviewing your feedback I am glad to find out you basically enjoyed your overall stay with us. It has been our goal to equip ourselves with the most state-of-the-art facilities and provide a rewarding experience to contemporary travellers. We appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services.
Meanwhile, I noticed you left comments on our hotel staff and services which is really appreciated and I will share this feedback with the teams.
I also noticed you rated our internet quality and breakfast quality low. I would really appreciate it if you could provide more feedback in this regard so we could take corrective actions accordingly.
Our team is committed to your complete satisfaction and empowered to deliver personalized service attending to your needs. Our goal is to achieve a “perfect 10” in the questionnaire and we do hope that on your next visit we can deliver our promised service.
In the meantime, my team and I look forward to welcoming you back to DoubleTree by Hilton Shenyang “where the little things mean everything!”
Kind regards,
Stephen Magor 斯蒂芬•马戈尔
General Manager 总经理
DoubleTree by Hilton Shenyang 沈阳保力希尔顿逸林酒店
Stephen.Magor@hilton.com
Tel (86 24) 8411 8888