Wonderful stay but restaurant needs ... - Le Grand Bellevue

Dear NycMdac,

I am so pleased that your stay was a positive one, and that you were able to enjoy many of our little facets. I do note, and am very sorry for, hearing that your restaurant experience was not to satisfaction.

I am very surprised by your comments regarding our waiter being rude to you regarding your allergies or dietary needs. It is of great importance to us that we recognise all types of dietary needs, and pride ourselves on our flexibility to meet all types of tastes and medical requirements in order that our clients can nonetheless thoroughly enjoy their dining experience without a concern further. I am so sorry you were not treated this way and will thoroughly follow up on this as it is an absolutely normal expectation to be able to have vegetarian options amongst other dietary preferences. As we cook each dish very much a-la-minute, it is very easy for us to comply to this and am sure my chef will be as furious as I that this occurred.

Please do let me know should we have the pleasure or your return and I am certain that we will more than not accommodate for all errors to this point.

We do hope you have wonderful trips and that you may find yourself once again back in Gstaad.

With our kindest regards,

Daniel