Good property but did not work for me ... - Le Grand Bellevue

Dear j d,

Saddened to read your post mostly to think you were not pampered to to our usual practice, and for this I am very sorry. I have read your very helpful comments, and appreciate you have highlighted many of our good qualities in your comments such as our location on the high street, and the Michelin rated restaurant.

The cancellation policy is always a hard element for all hotels to balance, however we try and be fair where we can and depending on the relative peak period to which your stay refers rates and policies may vary gently. I am sorry you feel that the pricing changes once 'locked-in'. This is absolutely not the case and we have very transparent pricing on all of our guests' bookings and we openly share this with our clients. Similar to many businesses today, occupancy and rates vary considerably depending on the demand and period of the year. We always try and help our clients to arrange the most reasonable package within the client's parameters but of course this may not always be ideal for all clients.

I am sorry you did not appreciate the food or service in our restaurant. Your comments about our staff not caring has highly surprised me though as we are very known for the care with which my/our staff attends to all our customers.

As you appropriately say, there are on occasion challenges with language differences, and I fear that perhaps this may have had an effect on your stay, and for that I do apologise for any shortfall consequent to my staff here.

I hope you do return at some point either giving us the chance to persuade you of our qualities, or that you have a wonderful experience in another of our top hotels here in Gstaad.

Thank you for your time.

Kindest regards,

Daniel