Dear Mrs. and Mr. Dkudenko, We are always ready to take constructive criticism and we are thankful for any tips and suggestions for improvement. In your case, your statement is not true. We really don’t want to criticize the guests of our house, but we want to give our view. You should really think about how to behave and react when your children (and the children of your friends who were not even guests in our house) run around the whole staircase and make noise until after 10 p.m. and other guests were complaining about it. You were not accepting our rules that the spa area is no children’s playground or that it is not allowed to take food from the buffet (a piece of bread is of course okay but not a whole bag). A hotel also needs certain rules – if all guests stick to these rules, everyone will have a nice holiday. If you had talked to us in English like in your statement, we would have probably been able to understand you. We would also like to note that you would have found your missing child much later on the day of departure, if we hadn’t helped you looking for it. Regarding your statement of the price: the junior suite costs € 485,00 – you booked your room at a travel agency and that’s why you paid more. We cannot change the booking charges of your travel agency! We kindly like to advice you not to criticize others if you are not at all able to accept any rules or criticism yourself! Jennys Schlössl