How effective is the marketing strategy of responding to every negative review with various excuses, biting sarcasm, and insults? My wife and I were reading the reviews, already planning on booking with your hotel, and were downright astounded at some of the horrible comments that a business owner would leave (like pointing out someone's large fingers or accusing them of having too much to drink prior to authoring a review). We are curious if this actually works for you in attracting customers. If it does, more power to you! In either case, I wanted to be certain that you knew that your unprofessional snarky responses do NOT attract frequent travelers/heavy tippers such as us, or anyone we know, and they were the sole reason that we will avoid visiting your hotel and discouraging anyone we know from visiting as well.