Dear 900bernhardr,
Thank you for sharing this review,
I regret to hear about the incidents you experienced,
While we try to the best of our ability that the buses comply with the specified timings, please notice that those can be affected for reasons beyond our control (such as traffic jams, demonstrations, events taking place in the city, etc.). On this date, the service was affected by events taking place in Madrid, we made sure to provide our customers with adequate information by placing a notification sheet on the stops affected. The affectations were also published on the official website of the service,
Sincerely,