Dear Sandra, We are sorry to hear that you are disappointed with our customer service but as we mentioned in the e-mail we've sent to you, we are ready to reschedule your booking at no extra cost. We just expected a bit of patience, to clarify the schedule of the new season spring-summer 2020 and then to give you some more options. You're still welcome to join one of our tours! Kind regards, D. Orelli

Dear guest, Thanks for taking your time to give us a feedback. We’re sad to hear that the questions asked on the tour were to many and that it became a distraction to you. Based on the previous experiences, we found out that our guests are highly appreciating the fact that they are engaged in all sorts of easy/funny “quizzes and challenges”. We’re not asking our guests when and by whom was Fraumünster built, why the patrons of Zurich - Felix and Regula were decapitated, in which year did the Romans settle down in the area or how many Nobel Laureates studied at ETH Zurich. Usually the questions asked on the tour are very simple group questions, not individually asked and are not related to historical facts and you don’t have to pass an exam at the end of the tour. We don’t want our tour to be a boring history lesson and engaging the guests increases the chance to remember all the interesting facts/topics that a part of the tour. The less talkative guests can simply enjoy the tour from the side or they can choose an audio tour with zero emotions or interaction. We still hope you’ve learned something about our beautiful city. Kind regards, David Orelli

Dear nikum2021, Thank you for sharing your experience with us! It's always nice to hear that our guests enjoyed their time with us while visiting our beautiful city. We hope to see you again soon. Greetings from Zurich, David Orelli

Dear guest, We appreciate your honest review and we're sorry that you didn't really enjoy our tour. Before booking the tour, we expect from our guests to read carefully all the details regarding the itinerary and to be aware that it's a WALKING TOUR, and it's normal to involve medium/long distances to walk. As long as our groups are small, we are sure that our guides are trying their best to keep a leisurely pace and to make sure that nobody is left behind. When we have some guests with mobility problems, the guides are even trying to avoid the steep areas and the stairs. Regarding the 10 min break to grab something for lunch, it's always optional in order to save some $, as long as the guests can order their lunch on the boat as well (restaurant prices applied). The cable car has actually a time table and they run it every 15 minutes but during the high season a large amount of guests is expected and that's normal sometimes to be full, but as long as the ride takes just 5 minutes, we don't think that it's a reason to complain. Hopefully, on your next trip to Zurich, you'll see our beautiful city in a different light. This time, we are sorry that we didn't meet your expectations. Kind regards, D. Orelli