Grüezi Frau Redzepovic Besten Dank für Ihre Teilnahme an unserer Stadtrundfahrt durch Zürich und Ihr ehrliches Feedback. Es tut uns leid zu hören, dass die Tour nicht Ihren Erwartungen entsprochen hat. Unsere Reiseleiter*innen versuchen Ihr Bestes, um das Tempo der Gruppe anzupassen, aber wir verstehen durchaus, dass die Altstadt mit ihrem Kopfsteinpflaster und den Treppen mit einem Kinderwagen nicht ganz einfach zu navigieren ist. Unseren Gästen stehen sowohl auf der 30-minütigen Schifffahrt als auch während dem Besuch des Lindt Home of Chocolates Toiletten zur Verfügung, allfällige Wartezeiten können wir jedoch nicht ausschliessen. Wir hoffen, dass Sie Ihren ersten Besuch in Zürich trotzdem geniessen konnten und würden uns freuen, Ihre Familie bei einem nächsten Besuch erneut auf einer unserer Touren zu begrüssen! Freundliche Grüsse Amanda von Best of Switzerland Tours

Dear Kalico10, Thank you very much for your detailed feedback on our Zurich, Lake Cruise and Lindt Home of Chocolate tour. We are very sorry to read that our tour did not live up to your expectations. Our guides are trained to provide wealthy information not only about the visited attractions but also about the history and culture of our country. We would have liked to forward your feedback to your tour guide to help him/her enhance his/her services, but unfortunately, we could not find any booking under your name. Our tour also includes a half an hour walking tour in the old town to show our guests the beautiful corners of the city that cannot be accessed by bus. Especially with larger groups, this part can be challenging since not all guests have the same mobility level. Nevertheless, it is the responsibility of the tour guide to take this into consideration and adapt the walking speed to ensure that guests can follow him/her without difficulties. We would have greatly appreciated it if you had addressed your concerns directly to your tour guide. Since we take the public boat to go to Lindt Home of Chocolate Museum, it is not possible to make any seat reservation. Yet, this has hardly ever led to negative feedback before. The visit to the chocolate museum cannot be guided by our tour guides due to the high volume of visitors they welcome every day. However, there are audio guides available in multiple languages. After the visit, our guests can decide if they would like to return with the tour guide to the main train station or stay longer. With the 24-hour ticket that they get at chek in, they have the possibility to continue exploring the city center by public transport like a local. We consider this contributes to the overall value of the tour. We regret to hear that you felt the tour was not worth your money and time but hope that you still enjoyed a wonderful stay in Zurich. Best regards, Ambika from Best of Switzerland Tours

Dear Barbara, Thank you very much for participating in our Zurich with Cruise & Lindt Home of Chocolate tour and for sharing your experience with other travelers! We are sorry to hear that the tour did not live up to your expectations, even more so since it was specially conducted in a small group of 15 guests. While it is unfortunately inevitable that our groups encounter constructions sites in the city that we have to drive or walk around, we should not get in the way and hinder the workers. We will therefore follow up your feedback with your tour guide to avoid similar incidents in the future and would like to apologize for any inconvenience caused. We hope that you still enjoyed the rest of your stay in Zurich and hope to welcome you back on our tours on your next visit! Best regards, Amanda from Best of Switzerland Tours

Dear Benjamin, Thank you very much for your detailed feedback on our “Zurich with Cruise & Lindt Home of Chocolate” tour! We are sorry to hear that the guidance of your tour guide did not live up to your expectations. Our driver guides are highly experienced and skilled at providing guests with a wealth of information about the city while driving. Although driving in the city centre is always a challenge, especially with road works and detours, the experience should not be compromised by such events. It is a real pity that you decided to cut the tour short after just an hour (of 5 ¼ hours) without experiencing the guided walking tour of Zurich’s old town. Not to mention the half-hour cruise on Lake Zurich to the Lindt Home of Chocolate, which is the real highlight of the tour! While it can of course be visited individually by public transport, many guests appreciate our tour as a convenient and hassle-free way to get there. We regret that you felt that the tour was not worth your money and hope that you will give us a second chance to convince you of our great price-performance ratio on your next trip to Zurich. Best regards, Amanda from Best of Switzerland Tours

Dear James Thank you very much for taking your time to review your experience and for joining our Zürich Tour with the lake cruise and the visit to the chocolate museaum at Lindt Home of Chocolate. We are really sorry that you missed the first part of the tour but it goes without saying that we assist our guests in situations like this and we are really glad that you were able to catch up with the tour guide. We hope that you got home safely and hopefully you will return to Switzerland in the future. With kind regards Best of Switzerland Tours

Dear Mr. Forest, Thank you very much for choosing Best of Switzerland Tours and for taking the time to review your experience! We are pleased to hear that you enjoyed both the service from your tour guide and the itinerary and hope that you enjoyed your short stay in Zurich to the fullest. We wish you a safe trip home and look forward to welcoming you again during your next visit! Best regards, Best of Switzerland Tours