Dear Barbara, Thank you very much for participating in our Zurich with Cruise & Lindt Home of Chocolate tour and for sharing your experience with other travelers! We are sorry to hear that the tour did not live up to your expectations, even more so since it was specially conducted in a small group of 15 guests. While it is unfortunately inevitable that our groups encounter constructions sites in the city that we have to drive or walk around, we should not get in the way and hinder the workers. We will therefore follow up your feedback with your tour guide to avoid similar incidents in the future and would like to apologize for any inconvenience caused. We hope that you still enjoyed the rest of your stay in Zurich and hope to welcome you back on our tours on your next visit! Best regards, Amanda from Best of Switzerland Tours

Dear Benjamin, Thank you very much for your detailed feedback on our “Zurich with Cruise & Lindt Home of Chocolate” tour! We are sorry to hear that the guidance of your tour guide did not live up to your expectations. Our driver guides are highly experienced and skilled at providing guests with a wealth of information about the city while driving. Although driving in the city centre is always a challenge, especially with road works and detours, the experience should not be compromised by such events. It is a real pity that you decided to cut the tour short after just an hour (of 5 ¼ hours) without experiencing the guided walking tour of Zurich’s old town. Not to mention the half-hour cruise on Lake Zurich to the Lindt Home of Chocolate, which is the real highlight of the tour! While it can of course be visited individually by public transport, many guests appreciate our tour as a convenient and hassle-free way to get there. We regret that you felt that the tour was not worth your money and hope that you will give us a second chance to convince you of our great price-performance ratio on your next trip to Zurich. Best regards, Amanda from Best of Switzerland Tours

Dear James Thank you very much for taking your time to review your experience and for joining our Zürich Tour with the lake cruise and the visit to the chocolate museaum at Lindt Home of Chocolate. We are really sorry that you missed the first part of the tour but it goes without saying that we assist our guests in situations like this and we are really glad that you were able to catch up with the tour guide. We hope that you got home safely and hopefully you will return to Switzerland in the future. With kind regards Best of Switzerland Tours

Dear Mr. Forest, Thank you very much for choosing Best of Switzerland Tours and for taking the time to review your experience! We are pleased to hear that you enjoyed both the service from your tour guide and the itinerary and hope that you enjoyed your short stay in Zurich to the fullest. We wish you a safe trip home and look forward to welcoming you again during your next visit! Best regards, Best of Switzerland Tours

Dear guest, thanks for your review. We are sorry to hear that you did not like our "Zürich with Cruise & Chocolate" city tour. The tour is offered in the summer months and is one of our most popular tours, since our classic city tours is extended with a 1-hour boat cruise and visit of the Lindt Chocolate Shop. Of course each of the tours is a matter of taste, but since the tour is cherished by many others, it encourages us to keep up the work and offer the tour 5 times a week during summer. By the way, if you would be looking for a more personalised experience, we also have specially-dedicated small-group tours with a maximum of 16 participants available. This might be something to consider for a next visit. We hope that you had a wonderful time in Switzerland and remain with best regards!