Dear guest, Thank you for joining us on our tour to Jungfraujoch and having reviewed your experience – good to hear that the visit of the Jungfraujoch lived up to its expectations. On the other hand we are very sorry to read that you were not impressed by the tour organisation. Our tour programmes are pre-set and are catered to the needs of the common tourist visiting Switzerland. We try to include as many different aspects as possible, and simultaneously aim to maximise the time at the actual attraction, as this is within the interest of the majority of our guests. As Interlaken is conveniently located along the journey and is a popular destination for many guests, we include a short stop in the morning. This gives guests a break from the 2-hour journey (from Zürich) already behind them and a chance to grab a snack or a drink before proceeding. Others might use the time for shopping or sightseeing, which is cherished by many. Our guides have the task on one hand to tell interesting facts along the journey, provide the necessary information about itinerary and meeting points, organise and handle the distribution of tickets and also to keep up the quality of the tour even with big groups. With larger groups and with guests from different cultural backgrounds being a tour leader can also be a challenging task. With the Jungfraujoch being on the bucket list of many people visiting Switzerland, it can be crowded at times and we are sorry that you felt rushed by other travellers. With the increasing number of visitors there is also lots of organisation coming from the Jungfrau railways to optimise those customer flows, for example when changing trains at Kleine Scheidegg, where our guide leads the way to the next train. Of course, the journey can be done individually and the Swiss Pass makes it easily accessible by public transport. Having a tour guide with you, who serves as a facilitator and also as a direct contact person in case of occurring questions, however is a reason why many people opt for a guided tour instead of an individual visit. For those seeking alternative experiences a bit more off the beaten touristic track, we also offer some services as specially dedicated small-group tours with a maximum of 16 passengers – might be something for a next time. We hope that you have had a good stay in Switzerland and remain with best regards.