Hola, ha reservado una excursión guiada que incluye el autobús y el tren al glaciar. Por supuesto si contratas transporte público como el tren, es más barato pero no es directo, no tienes guía y tienes que hacer cola para comprar el tren glaciar. No compraste la telepherique porque no está disponible. La verdad es que suiza es un pais caro.

Good morning, when you booked the trip, the only option available was transport only, if you read descriptions you have the date of the maintenance, so you coudnot book it knowing that yu will go only to the village. Your review is not really relevant to complain for something you did not book for. Best regards

Buenos dias, muchas gracias po sur comentario. Lo siento por la meteo, es que no controlamos la lluvia. El pueblo es tipico y vale la pena de toda manera. Buen viaje

Good morning, thank you for your review. We will just clarify the situation, You booked the tour with Keytours from Geneva, our ticket office is situated at the bus station, huge double arcade with information desk, waiting room. How can you say there was no one? even if you google the place, you see the office and our buses. You never showed up. You went to Chamonix is another company, the driver didn't send you here because he was not from the company. You claim you bought the cable car ticket again, we never saw you, you never called, you never showed up. Even if you took another company, you could have call, we have a host in Chamonix who could have receive you. You NEVER called. Your review is unfair and will be reported.

Good morning, we are sorry to hear your review. As you can see, you booked an independant tour, meaning there is no guide because you didn't to pay for it. You cannot expect a service if you don't book for it. The was the better price as you booked a round trip transfer. best regards

Good Morning. Thank you so much for your message. Our clients opinions are very important for us, in order for us to became better. Hope see you same day. Have a nice day.

Good Morning. Thank you so much for your message. Our clients opinions are very important for us, in order for us to became better. Hope see you same day. Have a nice day.